manageNET

Security

   

Not many organisations have the in-house expertise or resources to fully understand and effectively manage their internet security infrastructure. Yet most organisations rely on the internet as an integral business tool. This leaves many organisations, large and small, vulnerable and exposed to an ever growing number of internet based threats.

manageNET's security services offer these benefits:

Cost Effectiveness

managing a security appliance to protect your organisation’s network can mean a costly investment in additional technical support staff or contractors, equipment and infrastructure. With managed security services you can outsource your network security and enjoy substantial cost savings in the ongoing management and monitoring of your security appliance and security policy.

Simple Hassle Free Service

Our services provide a single point of contact for the management of your security appliances. Your organisation benefits from access to experienced expert security resources with exposure to multiple vendor security appliances and products.

Guaranteed Responsiveness

a response begins the moment a problem is detected, an incident logged or a change request initialised. Our response escalation process and aggressive Service Level Agreements (SLAs) ensure that customers receive a timely response and are notified immediately of issues or concerns effecting your security appliance, network, and business.

Monthly Reporting on Security Appliances

You will receive an in-depth monthly report highlighting security incidents and concerns, as well as any changes you requested to your security appliance or security policy. Performance reporting is provided with outages, bandwidth utilisation and usage patterns highlighted.

Access to Always-on Customer Portal

the Customer Portal provides a detailed view of your security devices under management. It includes a quick view dashboard, a variety of reports per device and access to an ad hoc query engine. Access to the Portal is secured via user based SSL authentication.

Recovery Services

Minimal down time is maintained through remote backup of device configuration to allow speedy restoration of failed devices.

Contact us for an obligation free quote