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Microsoft Dynamics CRM

Hosted Dynamics CRM

Dynamics CRM is Microsoft's mainstream Customer Relationship Management system. It gives you the capability to easily create and maintain a clear view of customers from first contact through purchase to post-sales account management, service and support. Many tools are available both with the product and as accredited third party add-ons, which will help enhance your company's sales, marketing, and customer service processes.

manageNET's Hosted Microsoft Dynamics CRM is available as a stand-alone hosted service or integrated with manageNET's Hosted Exchange. The integrated bundle turns Outlook into the one place where you can manage both customer data and communications. Microsoft Outlook messaging and collaboration client is already the world's leading tool for customer communications. Microsoft Dynamics CRM extends the reach of Microsoft Outlook by turning it into a tool to manage customer information. It puts lead information, marketing pitches, and sales call information into one central location for your sales and marketing staff.

At manageNET we understand that acquiring more customers and managing those relationships is vital to growing your business. So is getting the most efficiency out of your dispersed sales and support teams. manageNET's hosted Microsoft Dynamics CRM software is the best solution to streamline your customer relationship management processes. Real time dashboards and analytics provide a 360-degree view of all customer interactions. manageNET offers the best online CRM software for a low monthly price. Win more deals. Increase customer satisfaction.

Microsoft Dynamics CRM software empowers business with productivity

manageNET's Hosted Microsoft CRM software provides your organization with a true competitive advantage. For Sales, it establishes a full-spectrum view of sales opportunities, customer interactions, trends and goals. Customer Service operates more efficiently when supported by integrated customer information, case management and account history. With Microsoft CRM hosting, Marketing can better plan, implement, and measure the effectiveness of marketing campaigns. And finally, management can oversee the activity via configurable real-time dashboards, as well as data visualisation tools.

Microsoft CRM hosting saves time and money

"More with less" is the mantra of today's business climate. Personnel already comfortable with the consistency of the Microsoft user interface are more likely to embrace the adoption of hosted Microsoft CRM software. Microsoft CRM software's ease of use provides continuity that matches user expectations. This key benefit makes hosted Microsoft CRM a natural fit for organizations already utilizing Microsoft Office software.

Microsoft Dynamics software automates your sales force

Adopt Microsoft CRM hosting and maximize the amount of time your sales team devotes to engaging customers. Sales managers will be happy because the seamless integration of Microsoft CRM software with MicroSoft Office minimizes the need for additional training. The bottom line is improved workflows, sales planning, account management, and most importantly increased sales.

As customer expectations continue to rise, Dynamics CRM hosting enables your organization to meet these challenges. By enabling organizations to manage valuable relationships across multiple departments, customer churn is reduced. With a single customer data store, all business units benefit from the availability of a higher quality view of the customer.

Microsoft CRM hosting increases the intelligence for marketing

Microsoft Dynamics not only provides for the capturing of more data, it can also intelligently eliminate data duplication. Business intelligence (BI) is magnified by increasing both data quality and quantity. Ongoing, marketing analytics reveal actionable insights that ultimately decrease cost per engagement (CPE).

Microsoft CRM software is powerful and flexible

Hosted Dynamics CRM is capable of meeting the demands of any business vertical, including: Government, financial services, manufacturing, professional services, healthcare providers, health & social services, retail, hospitality, entertainment, education and media.

Hosted Microsoft Dynamics is easy to customize

Microsoft CRM Dynamics hosting can be tailored to meet the needs of your business via drag and drop configuration, role-based tailoring and user level personalization.

Microsoft Dynamics CRM is designed for the global marketplace

The multi-currency functionality in hosted Microsoft CRM software comes in essential when customer transactions are recorded in more than one currency. In addition, multi-lingual capability is included with Microsoft CRM software hosting.

Microsoft Dynamics software hosting maximizes Return On Investment (ROI)/h3>

The equation is simple. The more effective an organization is at serving its customers the greater the profits. As competition intensifies an investment in a hosting Microsoft CRM software solution isn't an option, it's a requirement for growth-minded businesses.

When your company wants to improve how it manages customer relationships, and wishes to do so with minimal impact on budget and internal IT resources, then utilizing hosted Microsoft Dynamics CRM software is the best CRM choice. Contact Us Today for a no obligation discovery exercise to determine how Dynamics CRM can meet your customer relationship management requirements.

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  • Overview
  • Specifications

Flexibility

Microsoft Dynamics CRM offers the power of choice in deployment. You can implement in the cloud, on-premises, or have your solution privately hosted by manageNET. You can even change your deployment type, if the need arises. With Microsoft Dynamics CRM, you are able to scale the number of users, based on your business requirements. The Microsoft Dynamics CRM Online architecture provides customers with complete autonomy over how they manage, configure, and secure their CRM solution. Customer and user administration features are designed to increase self-reliance. Customers have complete control over all aspects of data structure, user experience, business intelligence, and business process management

Security

Microsoft Dynamics CRM has an end-to-end approach to security that begins with the development of the application through to the service's operations and management. The solution is managed by highly skilled network operations personnel in manageNET's data centres, having achieved numerous accreditations including ASIOT4 accreditation. manageNET has applied state-of-the-art technology, culture, and processes to maintain consistent and reliable access, security, and privacy for every user. Although housed in managfeNET private cloud, customer data is owned by the customer and is never used by manageNET for data mining purposes. Unlike other hosted CRM solutions, there is no co-mingling of customer data. Customers are provisioned with their own customer database to maximise the security and integrity of their data.

Reliability

manageNET's considerable operational expertise and investment in cloud services deliver peace of mind. Many aspects of the Hosted Microsoft Dynamics CRM system are configured in a redundant manner to eliminate single points of failure. manageNET provides a 99.9% uptime service level agreements (SLA) for Hosted Microsoft Dynamics CRM backed by a service guarantee.

Simplicity

manageNET's Hosted Microsoft Dynamics CRM solution simplifies the management experience by providing ongoing application monitoring and maintenance. As a result, your IT staff can focus more on supporting the priorities of your business. With Microsoft Dynamics CRM, staff can quickly deploy and add users at a moment's notice. This drives rapid business impact, helping customers realise quicker time-to-value. New versions or updates to the software are easily distributed to users, without the interruption and management of costly patching and upgrades. Hosted Microsoft Dynamics CRM is an affordable solution with flexible payment options that helps businesses to forecast costs over time. With pay-as-you-go pricing, you can transform capital expenditures into predictable operating expenses.

Planning

Improve sales planning and management.

Set up territories and teams for optimal organisational efficiency. Create price lists, discounts and unit groups to streamline offer management. Post sales best practices and tips in the Resource Centre. Use strong role-based and group-based permissions for easy information distribution.

Leads

Automate your lead system

Coordinate with marketing by tracking leads in one centralised system. Automatically associate email messages with relevant leads or opportunities. Assign leads and tasks automatically based on predefined rules. Quickly llight up the most promising leads with conditional formatting. Use guided dialogues to streamline the qualification process. Streamline lead scoring and conversion. Quickly segment your customer database to identify new leads.

Opportunities

Manage opportunities effectively

Help close deals faster by centrally tracking key deal information. Enable more effective team selling with team-based ownership. Create and monitor customised offers and pricing for each opportunity. More effectively position against the competition with seamless competitor tracking. Better identify and leverage extended relationships (lawyers, consultants) in the sales process. Help streamline proposal creation with embedded document management capabilities. Establish consistent sales processes enterprise-wide with predefined workflows. Track generated revenue with out-of-box order and invoice tracking.

Accounts

Streamline account management

Track activities and interactions for each contact and account. Identify influencers, constituents, allies and roadblocks for each account. Quickly identify cross-sell and up-sell opportunities with embedded analytics. Automatically track contract renewal dates and details. Better understand complex organisational structures with hierarchal relationship tracking.

Time Savers

Boost sales productivity

Use Microsoft Dynamics CRM within Microsoft Office Outlook. Quickly find the information you need with preview panes, personal views, record pinning and Most Recently Used lists. Help improve communication and team collaboration through seamless integration with Microsoft Office products. Promote Office Outlook contacts and email messages to Microsoft Dynamics CRM with a few clicks. Reduce wasted cycles with robust data import and data de-duplication features. Help ensure your sales people are working on the most current data with bidirectional data synch between Microsoft Office Excel and Microsoft Dynamics CRM.

Pipeline

Enhance pipeline management

Easily track the sales pipeline for improved financial planning. Help increase accuracy of revenue projections with individual or rollup forecasting. Track revenue goals by dates, financial periods or other predefined criteria. Quickly track sales quota versus attainment at individual or group level. Identify key trends for deals won or lost and optimise the sales process.

Workflows

Simplify workflow processes

Help improve productivity with personal, team and organisational workflows. Leverage guided dialogues across the sales organisation to reduce training and ramp-up time. Automatically create or assign tasks and activities when rules are triggered. Automate simple or multilevel approvals with predefined workflows. Automate scoring and distribution of leads. Set alerts for key events or milestones. Define and enforce consistent sales processes enterprise-wide.

Mobility

Leverage Mobile Express for Microsoft Dynamics CRM

Empower your sales force with real-time access to customer data from any web-enabled device. Better prepare for customer meetings via real-time account details. Rapidly respond to customer requests while on the road. Continuously work details by updating and receiving leads 24/7. Discover new up-sell and cross-sell opportunities right on the spot.

Analytics

Gain visibility and improve decision making

Gain business insight with flexible dashboards and inline data visualisation. View key performance indicators in real time with prebuilt dashboards. Use built-in sales reports to conduct detailed analyses without IT assistance. Use robust data cubes for insightful trending analysis. Employ predictive analytics to identify key selling scenarios. Take advantage of the intuitive Report Wizard to instantly create ad-hoc reports.